Stay & website terms
Updated
Who you are booking with
Aashiyana is operated by Zelax Global Solutions Pvt Ltd (CIN: U62099PN2024PTC231349). Registered office: A-801, 32 Pinewood Drive, Opposite TCS, Bohirwadi, Hinjewadi Phase 3, Pune, Maharashtra 411057, India. For booking questions, write to harsh@zelax.club or call +91 79874 28126.
Booking, prices and payments
For a direct booking, review the full price, inclusions and terms before paying. When online booking is available, pay 100% through Razorpay and wait for verified booking confirmation; a temporary hold or payment-screen success message alone does not confirm your stay. Selected meals may be included in the booking total; check your price breakdown. The security deposit is separate. Enquiries and quotations do not reserve dates or take payment. Airbnb reservations follow the price and terms accepted on Airbnb. Please confirm any additional service and its charge with the host beforehand.
Cancellation
Contact the host if you wish to cancel. The rules below apply to guest-requested cancellations of direct bookings before check-in. Your accepted booking terms and recorded cancellation time determine the refund; these rules do not replace different terms already agreed for an existing booking. Check-in is 2 pm, India time. Taxes paid on unused villa nights are refunded. At or after check-in, contact the host for a stay and refund review. Airbnb reservations use the cancellation process and terms shown in that Airbnb booking.
Stays under 28 nights · Firm
The villa charge is fully refundable at least 30 days before check-in, 50% refundable from 7 to fewer than 30 days before check-in, and non-refundable within 7 days. A full villa refund also applies within 24 hours of confirmation if the booking was confirmed at least 7 days before check-in. Meal refunds are calculated separately under the meal terms below.
Stays of 28 nights or more · Strict Long-Term
The villa charge is fully refundable only when cancellation is within 48 hours of confirmation and at least 28 days before check-in. Otherwise, for a pre-arrival cancellation, the charges for up to the first 30 reserved nights are retained. Any villa charges paid for later reserved nights are refunded. Meal refunds follow the separate meal terms below.
Security deposit
The security deposit is ₹5,000. Confirm how it will be collected, when it will be returned and the conditions for any deductions with the host before booking. It is separate from the price of your stay; this website does not collect it.
Check-in and checkout
Check-in is from 2 pm; checkout is by 11 am. An early arrival or late checkout needs the host’s prior agreement and depends on availability. Two bedrooms are on the ground floor, with one step on the route from parking. Please discuss any access requirements before booking.
Guests and visitors
The villa is ideal for 18 overnight guests. Larger groups need prior agreement. Only people included in the booking may enter; outside visitors are not allowed. A separately arranged event needs its own confirmed attendance and arrangements.
Music and neighbours
Loud music is not allowed after 9 pm under society rules. Discuss music, speakers and any event plans with the host in advance. Permission for a stay does not automatically include permission for a party or event.
Pool safety
Pool hours are 7 am–7 pm; the pool must not be used after 7 pm. It is 4–5 ft deep, open and unfenced. Keep children supervised around the pool and follow the safety instructions at the property.
Pets
Please tell the host before booking if you plan to bring a pet, and confirm any pet charges. Pets must be permitted under applicable state rules, vaccinated, and accompanied by proof of ownership.
Decorations
Decorations require prior written host approval. Additional cleaning charges will apply for unauthorised decorations, and any damage may incur a penalty based on its nature and extent.
Meals and additional help
Meals may be included in your booking or confirmed separately; check your booking breakdown. Please book meals and confirm dietary requirements at least 24 hours before check-in. Meal charges are fully refundable when cancelled at least 24 hours before the 2 pm check-in time, and non-refundable afterwards. Your accepted booking terms remain controlling. Basic caretaker help is included. For cooking on demand, additional kitchen tasks or extra cleaning, the host will confirm the work and additional charge with you beforehand.
Gatherings and events
The gatherings form prepares a message for you to send on WhatsApp or email; it does not book an event. Agree the attendance limit, timings, music, catering, decorations, pool and outdoor access, and price with the host beforehand. The property area is 5,000 sq ft; the villa’s ground-floor footprint is 2,500 sq ft. These figures are not a guaranteed event area.
Plans, service requests and urgent help
Saving an itinerary does not book transport, tickets, meals or other services. Service requests need the host’s confirmation and may involve agreed extra charges. Check your stay workspace for replies; for urgent help, contact the host directly. Lost-property return arrangements are agreed with the host.
Your account and stay link
Provide accurate details and access only stays you are authorised to manage. Keep verification codes and private stay links secure: a shared link lets its holder see stay details and use the guest features. Tell the host if a link is exposed or your contact number changes. Feedback in the workspace goes privately to the host team.
Property information and your rights
The gallery contains real property photographs. The 3D model and its animation are approximate exterior references, not a measured floor plan. Confirm any essential amenity or access need with the host before booking. These terms are subject to applicable Indian law and do not limit your statutory consumer rights. Contact harsh@zelax.club to raise a booking concern.